Terms of Service

Effective Date: April 17, 2026
Last Updated: April 17, 2026

TuningERA (“we”, “us”, “our”) operates the website https://tuningera.com (the “Site”). By accessing or using our Site, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site.

1. Business Relationship

Tuningera is a manufacturer of premium dry carbon fiber components for luxury and performance vehicles. Our products are designed for automotive enthusiasts, tuning shops, and distributors worldwide.

These Terms apply to:

All visitors to our website
Customers who inquire about or purchase our products
Business partners, distributors, and resellers

2. Products and Services

2.1 Product Descriptions

We strive to display our products accurately, including images, descriptions, and specifications. However, we do not warrant that product descriptions, colors, or other content are accurate, complete, or error-free.

2.2 Custom Orders

We offer custom carbon fiber components with options for:

Weave patterns (twill, forged, plain)
Surface finishes (gloss, matte, satin)
Full kits or individual parts

Custom orders require confirmation of specifications before production begins. Once confirmed, custom orders cannot be canceled or returned.

2.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Pricing and Payments

3.1 Pricing

All prices listed on our website are in USD unless otherwise stated. Prices are subject to change without notice.

For wholesale and dealer pricing, please contact us directly for a customized quote.

3.2 Quotes

Quotes provided via email or WhatsApp are valid for 30 days from the date of issue, unless otherwise stated.

3.3 Payment Terms

Accepted payment methods:

Bank Transfer (T/T)
Letter of Credit (L/C)
Credit Card (via payment processor)
PayPal
Western Union

For first-time orders, we may require full payment before production. For established customers, we may offer deposit + balance terms (e.g., 50% deposit, 50% before shipment).

3.4 Taxes and Duties

You are responsible for any import duties, taxes, or customs fees applicable in your country. These fees are not included in our prices or shipping charges.

4. Orders and Production

4.1 Order Confirmation

Once you place an order, we will send an order confirmation via email or WhatsApp. This confirmation does not guarantee acceptance of your order.

4.2 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including:

Product availability issues
Pricing errors
Suspected fraudulent activity
Inability to verify payment or shipping information

4.3 Production Time

Standard production time is 5-30 days after payment confirmation, depending on:

Product type (stock vs. custom)
Order quantity
Current production schedule

We will provide estimated delivery dates, but these are estimates and not guaranteed.

4.4 Order Changes and Cancellations

Before production starts: Changes or cancellations are accepted with no penalty
After production starts: Changes may incur additional costs; cancellations may result in forfeiture of deposit
After shipment: Orders cannot be canceled

5. Shipping and Delivery

5.1 Shipping Methods

We offer various shipping options:

Express delivery (DHL, FedEx, UPS) — 3-7 business days
Air freight — 7-15 business days
Sea freight — 30-45 business days

5.2 Shipping Costs

Shipping costs are calculated based on order weight, dimensions, destination, and shipping method. We will provide shipping quotes before order confirmation.

5.3 Delivery Timeframes

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by:

Customs clearance
Weather conditions
Carrier delays
Political or economic disruptions

5.4 Inspection Upon Delivery

You must inspect your order immediately upon delivery. If there is visible shipping damage:

Take photos of the damaged package and product
Contact us within 48 hours of delivery
Keep all original packaging materials

Failure to report damage within 48 hours may affect your ability to file a claim.

6. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information. The key points are:

Situation	Eligible
Manufacturing defects	✅ Yes
Wrong item shipped	✅ Yes
Shipping damage (reported within 48 hours)	✅ Yes
Custom/bespoke orders	❌ No
Change of mind	❌ No
Installation error	❌ No

7. Product Disclaimer and Liability

7.1 Intended Use

Our products are designed for off-road, show, or racing use only, unless explicitly stated otherwise. It is your responsibility to check local laws and regulations regarding vehicle modifications.

7.2 Installation

Professional installation is strongly recommended. We are not responsible for:

Damage caused by improper installation
Damage caused by modification or alteration of our products
Damage caused by misuse or racing conditions
Compatibility issues with non-standard or modified vehicles

7.3 Limitation of Liability

To the maximum extent permitted by law, Tuningera shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits or revenue
Loss of use of vehicle
Cost of substitute products or services
Personal injury or property damage arising from product use

Our total liability for any claim arising from these Terms or our products shall not exceed the amount you paid for the specific product giving rise to the claim.

8. Intellectual Property

8.1 Our Content

All content on this website, including but not limited to:

Product images and descriptions
Logos, trademarks, and brand names
Website design, text, graphics, and code

is the property of Tuningera and is protected by copyright, trademark, and other intellectual property laws.

8.2 Prohibited Use

You may not:

Copy, reproduce, or distribute our content without written permission
Use our product images for your own commercial purposes
Imitate or replicate our product designs
Use our trademarks or brand name without authorization

8.3 Third-Party Trademarks

All vehicle manufacturer names, logos, and model designations (e.g., Mercedes-Benz, BMW, Porsche, Lamborghini) are used for identification and compatibility purposes only. We are not affiliated with, endorsed by, or sponsored by any vehicle manufacturer. These trademarks are the property of their respective owners.

9. User Conduct

When using our website or communicating with us, you agree not to:

Violate any applicable laws or regulations
Submit false or misleading information
Interfere with the operation of our website
Attempt to gain unauthorized access to our systems
Upload malicious code or viruses
Harass, abuse, or threaten our staff

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site, you consent to our Privacy Policy.

11. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., shipping carriers, payment processors). These links are provided for your convenience only. We do not control or endorse these third-party sites and are not responsible for their content, privacy practices, or terms of service.

12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if the delay or failure results from events beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, fires)
War, terrorism, or civil unrest
Government actions or trade restrictions
Pandemics or public health emergencies
Supplier delays or material shortages
Shipping carrier disruptions

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of China, without regard to its conflict of law principles.

13.2 Dispute Resolution

Any dispute arising from or relating to these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation.

If negotiation fails, the dispute shall be submitted to binding arbitration in Guangzhou, China, in accordance with the rules of the Guangzhou Arbitration Commission. The arbitration decision shall be final and binding on both parties.

13.3 Limitation on Claims

Any claim arising from these Terms or our products must be filed within one year after the cause of action arises, or such claim is permanently barred.

14. Indemnification

You agree to indemnify, defend, and hold harmless Tuningera and its employees, officers, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your use of our website
Your violation of these Terms
Your violation of any third-party rights
Your improper installation or use of our products

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Tuningera regarding your use of our website and purchase of our products.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. For material changes, we will notify you via website notice or email (if you have an active business relationship with us).

Your continued use of our website after any changes constitutes acceptance of the new Terms.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

TuningERA
Email: Info@tuningera.com
Website: https://tuningera.com