Return & Refund Policy
1. Quality Guarantee
We stand behind the quality of our products. Every component undergoes strict quality control before shipment. If you receive a product with manufacturing defects, we will resolve the issue promptly.
2. Return Eligibility
| Situation | Eligible for Return? | Notes |
|---|---|---|
| Manufacturing Defects | ✅ Yes | We cover return shipping and replacement cost |
| Wrong Item Shipped | ✅ Yes | We cover return shipping and send correct item |
| Shipping Damage | ✅ Yes | Must be reported within 48 hours of delivery |
| Custom/Bespoke Orders | ❌ No | Custom weave, finish, or one-off designs cannot be returned |
| Change of Mind | ❌ No | We do not accept returns for change of mind |
| Installation Error | ❌ No | Damage caused by improper installation is not covered |
3. Return Process
If you believe your product is eligible for return, please follow these steps:
Step 1: Contact us within 7 days of receiving your order at [Insert Email Address]
Step 2: Provide your order number, photos of the issue, and a brief description
Step 3: We will review your request and respond within 2 business days
Step 4: If approved, we will provide return instructions and shipping label (if applicable)
4. Shipping Damage
Important: Inspect your package immediately upon delivery.
If you notice shipping damage:
- Take photos of the damaged package and product
- Contact us within 48 hours of delivery
- Keep all original packaging materials
Failure to report within 48 hours may result in denial of claim.
5. Refunds
Once we receive and inspect the returned item:
| Condition | Refund Amount | Processing Time |
|---|---|---|
| Manufacturing defect | 100% of product price | 5-10 business days |
| Wrong item shipped | 100% of product price | 5-10 business days |
| Shipping damage (reported on time) | 100% of product price | 5-10 business days |
Note: Original shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
If you received a defective or wrong item, we will send a replacement at no additional cost once the return is confirmed.
7. Custom & Bespoke Orders
Custom orders (including specific weave patterns, custom finishes, or one-off designs) are final sale and cannot be returned or refunded. Please ensure all specifications are confirmed before production begins.
8. Cancellation Policy
| Order Status | Cancellation Allowed? |
|---|---|
| Before production starts | ✅ Yes — full refund |
| After production starts | ❌ No — production has begun |
| After shipment | ❌ No — order already dispatched |
9. Contact Us for Returns
To initiate a return or for any questions, please contact us.
TuningERA
Email:Info@tuningera.com
Please include your order number and photos of the issue for faster processing.