Frequently Asked Questions

1. Products & Quality

Q1: What materials do you use for your carbon fiber products?
A: We use premium pre-preg dry carbon fiber (autoclave-cured), the same material used in Formula 1 and aerospace industries. It is 70% lighter than OEM plastic while being significantly stronger.

Q2: What is the difference between dry carbon and wet carbon?
A: Dry carbon uses pre-preg material cured in an autoclave under high temperature and pressure, resulting in lighter weight, higher strength, and a perfect finish. Wet carbon is hand-laminated at room temperature, which is heavier and less consistent.

Q3: Do you offer custom weave patterns and finishes?
A: Yes. We offer three weave patterns (twill, forged, plain) and three surface finishes (gloss, matte, satin). Custom combinations are available upon request.

Q4: How do you guarantee product quality?
A: We guarantee quality through three pillars: skilled team (strict production process), advanced equipment (autoclaves, CNC machines), and premium raw materials. Every product undergoes a 3-stage quality inspection before shipping.

Q5: Are your products exact replicas of OEM parts?
A: Our aftermarket parts are designed to match OEM fitment and aesthetics but are not official OEM products. We use “For” or “Compatible with” to indicate compatibility with specific vehicle models.

Q6: Will the carbon fiber fade or yellow over time?
A: No. We apply UV-protected clear coat to all our products, which prevents yellowing and fading from sun exposure, ensuring long-lasting clarity and depth.

2. Customization & Ordering

Q7: Can I order individual parts instead of a full kit?
A: Absolutely. You can purchase full kits for a complete transformation or individual components (front lip, side skirts, rear diffuser, spoiler, etc.) based on your needs.

Q8: Do you offer custom designs for unique builds?
A: Yes. We offer full customization for weave patterns, surface finishes, and one-off designs. Contact us with your requirements for a bespoke quote.

Q9: What information do I need to provide for a custom quote?
A: Please provide your vehicle model, year, desired products, and any specific customization requests (weave pattern, finish, etc.). A VIN is helpful for precise fitment verification.

Q10: Do you offer OEM/ODM services?
A: Yes. We offer both ODM (we design and manufacture based on your specifications) and OEM (we produce parts under your brand) services. Contact us to discuss your project.

3. Pricing & Payment

Q11: What is your pricing structure?
A: We offer tiered pricing based on order volume. Please contact us directly for wholesale pricing and volume discounts.

Q12: What payment methods do you accept?
A: We accept T/T (bank transfer), L/C, Credit Card, PayPal, and Western Union. For first-time orders, full payment may be required before production.

Q13: Do you offer deposit + balance terms?
A: For established customers with a proven order history, we may offer 50% deposit and 50% balance before shipment. Terms are evaluated on a case-by-case basis.

Q14: Are there any hidden fees?
A: No. Our pricing is transparent. You will receive a detailed quote including product cost, shipping, and any applicable fees. Import duties and taxes in your country are your responsibility.

4. Production & Delivery

Q15: What is your typical production time?
A: Standard production takes 5-30 days after payment confirmation, depending on product type (stock vs. custom) and order quantity. Custom orders may take longer.

Q16: Do you provide tracking information?
A: Yes. Once your order ships, we will provide tracking information via email or WhatsApp.

Q17: What shipping methods do you offer?
A: We offer express delivery (DHL, FedEx, UPS), air freight, and sea freight. The best option depends on your order size, urgency, and budget.

Q18: Do you ship worldwide?
A: Yes. We ship to customers worldwide. Shipping costs and delivery times vary by destination.

Q19: Will I have to pay import duties or taxes?
A: Yes. Any import duties, taxes, or customs fees in your country are your responsibility. Please check with your local customs office for estimated charges.

5. Installation & Fitment

Q20: Does your product require drilling or modifications?
A: Most of our products are direct bolt-on using factory mounting points. No drilling or cutting is required for standard installations.

Q21: Can I install the product myself?
A: While DIY installation is possible for some products, we strongly recommend professional installation by a shop experienced with carbon fiber components to ensure perfect fitment and avoid damage.

Q22: What if the product doesn’t fit my vehicle?
A: All our products are designed for specific vehicle models. Please verify your vehicle’s model year and trim before ordering. If you are unsure, contact us with your VIN for fitment confirmation.

Q23: Do you provide installation instructions?
A: Yes. We provide basic installation guidance. For detailed instructions, professional installation is recommended.

6. Returns & Warranty

Q24: What is your return policy?
A: We accept returns for manufacturing defects, wrong items shipped, and shipping damage (reported within 48 hours). Custom orders and change of mind are not eligible for return. Please see our Return & Refund Policy for details.

Q25: Do you offer a warranty?
A: Yes. We offer a 2-year warranty against manufacturing defects. This warranty does not cover damage from improper installation, accidents, racing, or normal wear and tear.

Q26: What if my product is damaged during shipping?
A: Please inspect your package immediately upon delivery. If you notice shipping damage, take photos and contact us within 48 hours. Keep all original packaging materials for inspection.

Q27: How do I file a warranty claim?
A: Contact us with your order number, photos of the issue, and a brief description. We will review your claim and respond within 2 business days.

7. About Tuningera

Q28: Who is Tuningera?
A: Tuningera is a premium dry carbon fiber manufacturer based in Guangzhou, China, founded in 2006. We specialize in carbon fiber body kits and accessories for luxury and performance vehicles.

Q29: Are you a factory or a trading company?
A: We are a factory-direct manufacturer. We own our 20,000+ square meter facility and handle design, tooling, production, and sales — all under one roof. No middlemen.

Q30: Do you have experience with my vehicle model?
A: We have extensive experience with Mercedes-Benz, BMW, Porsche, Lamborghini, Audi, Bentley, Aston Martin, and many other luxury and performance brands. Contact us with your specific model for more information.

Q31: Can I visit your factory?
A: Yes. We welcome serious business partners to visit our facility in Guangzhou, China. Please contact us in advance to schedule an appointment.

8. B2B & Partnership

Q32: Do you offer wholesale pricing for shops and distributors?
A: Yes. We offer tiered wholesale pricing based on order volume. Please contact us to discuss becoming an authorized dealer or distributor.

Q33: Do you offer private labeling?
A: Yes. We offer OEM services to produce carbon fiber components under your brand. Minimum order quantities apply.

Q34: Do you offer exclusive distribution rights?
A: For partners with significant order volume and commitment, we may offer exclusive distribution rights in specific regions. Please contact us to discuss.

Q35: What is your typical MOQ for wholesale orders?
A: MOQ varies by product. For standard products, MOQ can be as low as 3-5 units. For custom or OEM orders, MOQ is negotiable based on your requirements.

9. Contact & Support

Q36: How can I contact your sales team?
A: You can reach us via email at Info@tuningera.com or Contact Portal on our website.

Q37: Do you offer technical support?
A: Yes. We provide technical support for installation, fitment, and product questions during our business hours.

Q38: How quickly do you respond to inquiries?
A: We typically respond to inquiries within 24 hours on business days. For urgent matters, please contact us via WhatsApp.

Q39: Can I request a sample before placing a bulk order?
A: Yes. Sample orders are welcome. Sample pricing and shipping costs will be quoted separately. Sample costs may be deductible from your first bulk order.

Q40: Do you have a catalog I can browse?
A: Yes. Please contact us to request our latest product catalog and price list.